Vancouver International Airport

"Simpleway’s automation tools have optimized the voice announcement process, reducing human error and staff effort, leading to improved efficiency and better experience for travelers. Simpleway’s Public Address systems provide automated announcements in 8 languages across the Airport."

Text-to-Speech

Voice Announcement System

Multilanguage

Unified AODB and Flight Information Management

Vancouver International Airport (YVR) serves as Canada's second-busiest airport and a major gateway between North America and Asia-Pacific, handling over 26 million passengers annually. The airport's strategic position as a connecting hub for international travelers creates unique communication challenges in serving diverse passenger demographics with varying language needs.

The implementation covers 100 gates, 15 kiosks, five baggage carousels, and five operational client stations. Simpleway's solution delivers approximately 10,000 automated announcements daily, supporting eight languages: English, French, Mandarin, Cantonese, Korean, Japanese, Punjabi, and Spanish. This directly addresses the linguistic diversity of YVR's international passenger base.

Simpleway provided role-based user interfaces for gate and baggage belt areas to automate operational processes. Gate agents use the GateUI to manage the boarding process efficiently, reducing manual announcement tasks and allowing more time for direct passenger assistance. The BaggageUI enables operations teams to handle baggage announcements with airline-specific and belt-specific messaging, streamlining baggage claim communications.

The advanced text-to-speech technology enables dynamic announcements with real-time flight-specific information from the airport's operational database. Combined with automation tools, the system has reduced human error and staff effort while ensuring consistent, professional multilingual communication throughout the passenger journey.

Simpleway's knowledgeable and responsive engineering team provides ongoing support, ensuring system reliability and rapid resolution of technical issues. This commitment to service excellence has maintained the system's performance across years of continuous operation and through the recent major technology upgrade.

The partnership has fundamentally transformed passenger communications at YVR, making traveling easier for international passengers while providing operations staff with efficient tools to manage display content and visual paging. Gate agents now have greater availability to assist passengers directly, contributing to smoother boarding processes and improved overall passenger satisfaction.

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Airport CX

Vancouver International Airport Airport CX connects directly to your AODB for live flight data, ensuring every display, announcement, and sign reflects the latest schedule changes the moment they happen. Easily monitor and manage your entire passenger communication network from a single platform. The system also supports integration with check-in systems, baggage tracking, and third-party airport platforms for a fully unified operational picture.

Vancouver International Airport is using nnounce professional audio devices, which are optimized to work with Transit CX.

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