Auckland Transport

Smart city where trains and ferries are operated within one PAS

"Throughout the project Simpleway provided an excellent service… the Simpleway team was highly responsive and knowledgeable, resulting in the on-time delivery of the new system and on-going requested enhancements."

Voice Announcement System

Hardware Built for Transit

Trip Management

Public Announcement System for rail and ferry network
Integration of new stations using nnounce integration units
Custom multimodal OCC dashboard
Interactive announcement paging map of ferry stations
Trigger-based play upon train arrival
Pre-recorded announcement library in two languages
Real-time ferry movements visible in the user interface

Auckland Transport, responsible for managing 47 rail stations across the Western, Southern, Eastern, and Onehunga lines and the whole Auckland Ferry network terminals, sought to enhance its Public Address System to improve passenger communication and operational efficiency.

Partnering with Simpleway, Auckland Transport implemented our system to integrate real-time data from trains and ferries. This system generates accurate, consistent English and Te Reo Māori announcements using pre-recorded audio fragments and maintains uniformity with the same professional voice talent across all locations.

A user-friendly frontend application was developed by Simpleway to streamline the management of audio announcements. It includes custom functionalities like real-time tracking of ferries and allows operators to quickly implement preconfigured scenarios or mute announcements during disruptions. Automated alerts for service cancellations and updates are also triggered using Auckland Transport’s data feeds, further boosting operational efficiency.

This comprehensive solution has improved communication, making operations smoother and enhancing the passenger experience across Auckland’s rail and ferry networks.

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Transit CX

Auckland Transport Transit CX leverages GTFS for schedules and GTFS-R for real-time updates, ensuring you always know the exact location of your train. Easily track and monitor your trips with up-to-the-minute accuracy. Additionally, our system can integrate various inputs, such as signaling systems, ATS or vehicle GPS, for enhanced tracking capabilities.

Auckland Transport is using nnounce professional audio devices, which are optimized to work with Transit CX.

ionode4

Audio integration device

Ready to Transform Your Communication System?

Fragmented communication systems create confusion and inefficiency. Simpleway brings it all together, giving you reliable, integrated solutions that reduce operational headaches and improve performance across your facilities.