Accessibility Features
Airport Accessibility Built Into Every Announcement and Display
Traveling should be inclusive for everyone. Our platform delivers crystal-clear, real-time information across PA systems and flight displays, so passengers with hearing or visual impairments, or those speaking different languages, stay perfectly informed throughout their journey.
Supports ADA, ACAA, WCAG 2.1 AA & International Standards
Visual Paging Synchronized with Every Announcement
40+ Languages with Hearing Loop Support
Ready to Make Your Airport More Accessible?
Start Here.
From the moment passengers enter the terminal to the time they board, every message matters. Here are the key features within Airport CX that help airports deliver information clearly, effectively, and accessibly, no matter who’s traveling or how busy the day gets.
Announcements Everyone Can Catch
Every PA announcement appears as text on designated screens simultaneously. Passengers with hearing impairments receive the same information as hearing passengers - gate changes, boarding calls, delays, and emergencies - through synchronized visual displays.
WCAG-Compliant Airport Displays
Airport CX display templates follow WCAG 2.1 AA accessibility standards with high-contrast color schemes, readable fonts sized for distance viewing, and logical information hierarchy. Accessible flight information displays let passengers with visual impairments read status updates clearly.
Reach Every Passenger When Seconds Count
With one click, airport staff can instantly update every display and accessible PA systems to broadcast emergency information. This addresses the widest possible audience through multiple communication channels.
Connect with Global Travelers in Their Language
Multi-functional systems allow airports to provide passengers with clear information in their own language, meeting the needs of diverse travelers from around the world. With 40+ languages and global symbol support, language is never a barrier.
Guide Passengers with Smart Wayfinding Systems
Orientation information displays offer both manual operation and automatic adjustment based on arriving and departing flights, providing passengers with real-time navigation through the terminal in multiple languages for enhanced accessibility.
Integrate Hearing Loop Systems
Airport CX integrates with induction loop systems (T-coil/telecoil compatible) to transmit announcements directly to hearing aids and cochlear implants. Passengers simply switch their device to T-coil mode to receive clear audio without background noise.
"For us, having the ability to do announcements in other languages and have visual paging on screens allows us to be an airport that truly accommodates all of our customers, no matter where they are from or what conditions may make traveling most convenient for them."
"Flight updates and other important announcements are now displayed visually in sync with audio broadcasts. This ensures passengers receive critical information in multiple formats, which is especially valuable for accessibility. We became the first airport in Canada to implement large-area hearing loops, which work alongside Simpleway's system to provide clear sound for passengers using hearing aids."
"The sign language feature - sign language videos that accompany flight information and important announcements - has made YLW one of the few airports offering this level of accessibility for deaf and hard-of-hearing passengers... supporting our compliance efforts with the Accessible Canada Act and Accessible Transportation for Persons with Disabilities Regulations."
nnounce Audio Devices for Accessible Communication
nnounce professional audio devices integrate with hearing loop systems and deliver consistent, clear audio throughout the terminal. Automatic volume adjustment means passengers with varying hearing abilities receive understandable announcements.
Supporting Essential Accessibility Standards
Airport CX helps airports maintain compliance with critical accessibility regulations:
Americans with Disabilities Act (ADA) - Equal access to transportation facilities.
Air Carrier Access Act (ACAA) - Passenger assistance and communication support.
WCAG 2.1 AA - digital display accessibility standards
Accessible Transportation for Persons with Disabilities Regulations (ATPDR) - Canada
Assistive Technology Act - Hearing loop and visual notification requirements.
many more
Airport operators gain confidence knowing their communication infrastructure supports regulatory standards without separate vendor contracts or system integrations.
How Airports Benefit from Airport CX Accessibility Features
When inclusive design meets intelligent technology, your airport delivers accessible communication that serves all passengers with hearing or visual impairments while meeting full accessibility standards.
International Compliance
Meet ADA, ATPDR and other accessibility standards with certified accessible communication systems
Audio-Visual Synchronization
Real-time coordination between announcements and visual displays for full accessibility
Multi-Language Support
Serve global travelers with multilingual announcements and hearing loop integration for enhanced accessibility
Smart Accessible Displays
Visual paging and wayfinding systems that put passengers first with clear, accessible information
Synchronized Audio & Visual
Dive Deeper with Unified Airport Communications
Start The Conversation, We’re Ready When You Are
.webp)
Frequently Asked Question
Got questions? We’ve got answers.
Yes. Airport CX supports ADA compliance through synchronized audio-visual communication. Visual paging displays announcement text simultaneously with PA broadcasts, ensuring deaf and hard-of-hearing passengers receive equivalent information. Hearing loop optional integration transmits announcements directly to hearing aids. High-contrast display modes address visual accessibility. These built-in features help demonstrate ADA compliance for passenger communication without separate systems.
Airport CX integrates with induction loop (T-coil) systems to transmit announcements directly to hearing aids and cochlear implants. When announcements play through the PA, the audio signal simultaneously feeds to installed hearing loops throughout the terminal. Passengers switch their hearing device to T-coil mode to receive clear audio without background noise. This airport hearing loop integration works with your existing loop infrastructure or new installations.
Visual paging synchronizes text with every PA announcement automatically. When staff announce boarding at Gate 12, that text appears on designated screens simultaneously. Deaf and hard-of-hearing passengers see the same information-gate changes, delays, boarding calls, security updates, and emergencies. Speech-to-text may also capture live announcements and displays them after confirmation, ensuring equivalent access without requiring passengers to request assistance.
Yes. Airport CX display templates follow WCAG 2.1 AA standards with appropriate color contrast ratios, readable font sizes for distance viewing, and logical information hierarchy. Accessible flight information displays ensure passengers with visual impairments can read critical information. Emergency modes automatically switch to high-contrast with larger text. Your team can customize templates while maintaining accessibility compliance.
Airport CX supports sign language video integration on designated displays. Pre-recorded sign language interpreters can deliver critical messages—emergency procedures, security reminders, boarding information-that trigger automatically with relevant announcements or activate manually. This provides deaf passengers who use sign language with complete information access beyond text-based visual paging.
Emergency scenarios activate across all accessibility channels simultaneously. Visual paging displays emergency text on every screen, hearing loops broadcast the audio, displays switch to high-contrast emergency mode with larger text. Passengers with hearing or visual impairments receive urgent information through multiple channels at the same moment as all other passengers. Pre-configured emergency scenarios ensure consistent, accessible messaging when seconds count.