Our cloud platform Airport CX includes full featured version of our voice content management system. Get started today on the Airport CX website.
Imagine having the ability to have voice announcements played – automatically and dynamically – in any language of your choosing across your airport. That’s what we offer.
Because our software integrates directly with various data sources, such as AODB, there is no chance of human-error miscommunications. Instead you get perfectly clear, fully automated announcements using our renowned voice library.
It’s also worth mentioning how easily our announcements can be tweaked to allow for different branding and boarding processes for the airlines which use your airport. This means you will be giving passengers the very best experience whilst also being able to offer your airline clients a content they will truly value.
And, unlike other systems, our system integrates with your existing public address hardware, meaning there’s no need for expensive new hardware installs. Our system can be integrated into all common PA systems, such as Q-sys, Bosch, Ateis, BiAmp, or Honeywell.
While we believe we have the best voice announcement system around, as you’d imagine, it fits beautifully with our wider system. Employ the entire system and you could be giving information via voice, display and other communication channels directly to passengers, instantly and simultaneously.
Simpleway’s voice announcement system translates your data into dynamic, naturally sounding voice announcements with different possibilities of their generation. During the design phase, Simpleway consultants together with a customer assess all necessary requirements and identify which solution is optimal for each airport process and use case.
The first option is the pre-recorded announcements prepared in a professional studio with our or customer’s voice talents. Our experts prepare all necessary voice library components to match the requirements for any required language. Each voice library consists of folders with custom-made recordings of individual segments as well as recordings of variables (numbers, time, destinations and airline names, etc.). Our automated voice announcements management system later composes these recording into pre-defined announcements according to the automated or manual triggers. Even though announcements are constructed from several segments, our methodology of creating the voice library ensures that announcements still sound natural and without any disturbing noises or pauses.
Second way to create voice content is by using advanced Text-to-speech engines. Our system can generate both automatic and ad-hoc messages using Amazon, Google or Acapela engines, all of them provide a high-quality output.
Beautifully delivered announcements with perfectly accurate information are always our top priority. To support the passenger information flow during the day-to-day operation, our system offers an intuitive graphical user interface with fully automated, manual, or scheduled operations. Our application can see a list of current flights, for which can operators trigger standard flight-related announcements, such as pre-boarding, final call, delay, gate change or cancellation announcements as well as arrival related or general safety and commercial announcements. Consider also the extension to the airport's FIDS to display the voice announcement textual representation for the hearing impaired passengers - visual paging.
Finally, system operators can also perform live calls directly from the user interface thanks to the integration with the PA hardware or via our paging station.
We record all our own announcements in professional recording studios, using professional, native voice talents and a dedicated team of sound engineers and certified translators. The voice talents are contracted for long term to ensure they are available for any updates to the voice library, such as new destinations and airlines. Moreover, airport has the choice to use the internal Simpleway’s voice talents as well as define its own (current or brand new).
Our voice database currently contains more than 40 different languages, including International sign language, but can add whichever language you need to inform your customers from different parts of the world. Not only do we offer major languages such as English, Mandarin, Hindi, Spanish, Arabic, French and Russian, but we also have experience with niche languages such as Samoan, Tongan, Fijian Hindi or Bislama. Check the voice announcement samples of the most common languages in the upper part of this page.
Whichever language you need, we can supply it, and all with a sparklingly quick turnaround – from order to delivery, we can source, audition, record and deliver a new language within few weeks.
Thanks to groundbreaking developmnets in Text-to-Speech technology, we now offer our customers a product combining both: faster delivery and human-like quality content.
With our TTS editor integrated in our Software solution - AirportCX and EnterpriseCX, you can create your own professional announcements within some simple clicks and play it to your audience. The TTS Editor is a cutting-edge tool that uses Microsoft Azure Text to speech and integrates seamlessly with our software solutions trip data, where our voice experts show their incredible skills, and you can join them too. This tool allows you to make powerful changes and ensures that our announcements are accurate and dynamic, adapting to real-time demands with ease.
Want to play a background music at your airport terminal? Not a problem, we already do this.
Background music channels can be linked to any audio source, including MP3 playlist or FM radio, which are then played automatically. You can also decide which source to play in which zone of your airport, and at what volume directly from our system’s user interface. We also support the global silence mode because, for some, silence is golden.
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The prayer call module is an extension to our core announcement scheduler, and one which your Muslim travellers will thank you for.
The prayer call is automatically scheduled for multiple times during the day based on local religious practices and location of your airport. You can assign each prayer call with a different priority, and also choose to have visual paging to the display system. As always with Simpleway, we are absolutely flexible and put you in complete control.
We’re here to help and answer any question you might have.
We look forward to hearing from you.
